09,Feb 2024
The process of protecting consumers and the public against unethical business activities is known as consumer protection. Laws usually create to protect consumers. Similar rules are meant to prevent companies from committing fraud or other specific unlawful activities in order to gain an advantage over competitors or deceive customers.
Additionally, even in cases when they aren't the product's direct buyer or user, they could offer new protection for the general public that could be harmed by a product. Consumer organizations, which support consumers in making informed business decisions and in filing complaints against companies, are confirmed by consumer protection concepts such as consumer rights.
Watch the Video – Empower Yourself: Know the Six Consumer Rights under the 2019 Consumer Protection Act in India
Customers are protected by the Consumer Protection Act, which also motivates them to report deficiencies and defects in products and services. This Act makes it simple and quick to compensate customers for their complaints. This statute protects all of your rights as a consumer in the event that the producers and merchants engaged in the purchase engage in any unlawful commerce.
On July 8, 2019, Ram Vilas Paswan, the Minister of Consumer Affairs, introduced the Consumer Protection Act 2019 in the Lok Sabha with reference to Food and Public Distribution. It got permitted by the Lok Sabha on July 30, 2019, and the Rajya Sabha approved it on August 6 in 2019.
August 9 saw the assent of President Ram Nath Kovind to the consumer protection bill, which was then published in the Indian Gazette on August 9, itself. The Act became operative on July 20, 2020, and thereafter, several other sections were introduced - the Central Consumer Protection Authority (CCPA) became operational on July 24, 2020.
The Consumer Protection Act was developed with the intention of giving customers more power by taking care of them and ensuring complete transparency. However, in September of 2020, the government unveiled a new draft known as the "advertising code," which offers consumers numerous protections against deceptive advertisements. In addition, this code shields consumers from celebrities and other idols who attempt to dupe them by engaging in constant, paid promotion of their goods and services.
The Consumer Protection Act’s characteristics are centered on giving the consumer greater control by taking care to their needs and offering complete transparency. However, in September 2020, the government unveiled a new draft known as the "advertising code," which offers consumers numerous protections against false advertisements. In addition, this code offers protection to consumers from celebrities and other idols figures who attempt to dupe them by such paid promotion of their goods and services.
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